Speaking briefly about ‘Pestle Analysis’, she moved onto the concept of the Balanced Score Card. Explaining the history and need for it, she stressed on the relevance of such a performance evaluation system in today’s corporate scenario. The greatest challenge to a BSC system is to realise it till the bottom most level, the frontline operators. Strategy map, she said was a useful and effective tool for the same. She shared sample balanced scorecards from various departments to provide a better picture of how the evaluation is done. Delving deep into the concept, she spoke on the challenge of incorporating qualitative KPIs and people dependent factors in the BSC evaluation system. To make the students understand the concept better, she gave an example on how happiness is measured in Trident India using BSC.
Focusing on the vision, she spoke about Mr. Rajinder Gupta- Chairman, Trident has for Trident and his passion to achieve perfection in the operational sphere. She later went on to sharing her insights about the organisation and how she ascended up the corporate ladder at such a young age. Crediting the young leadership and women empowerment initiative at Trident, she stated that perseverance is the key ingredient of success. Proper guidance from the top management and a robust support structure comprising of one’s family and friends were cited as things that are pivotal to success.
Her insights were much appreciated by the students; it was evident from their questions and active interaction with Ms. Arora, post session. Her success became a huge motivator for all the aspiring MBA’s attending the session.
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