Mr. Abraham also juxtaposed the TPC’s performance with its primary competitors like DTDC and Blue Dart on different parameters like pricing, quality of service, profits, network and volume and explained that where the company is performing well and has benefits and where its competitors are ahead. However, he stressed that social and digital media have eaten a major share of their business but diversifying business in sectors like 3rd party delivery and cash on delivery has helped them maintain their profit levels.
In the later part of the interaction he explained in detail the day to day operational activities of the company and how he has to deal with operational breakdowns quickly to promise quality service to its clients.
Participants found the session very insightful and getting the first hand knowledge about core operations from the COO helped them in perceiving operations as specialization in a better way.
Comments