I have learnt it the hard way. The most important thing is how you make someone feel. It goes beyond good or bad. Wrong or right.
Whether it is the user on your platform or the customer in the shop. Whether it is a relationship, a client, an employee.
It could be a conversation, an email, a message or a stare or just the way your body language is. The most important thing is how you make the other person feel.
In that moment, how you make them feel can change the course of history. It can avert war, it can make you win elections. It can win you business worth millions. It can also lead to the birth of a new human.
Sab feeling hai.