Dr. Patient in his address very passionately and eloquently said “Take every feedback —positive and negative— into account. Any feedback is better than no feedback. Never send out a message that an employee’s feedback is not important. While it is true that not all feedback is clearly stated, accurate, and properly explored, nonetheless improving performance requires that organizations invest in ongoing feedback. How you say things can be as important to achieving the multiple purposes of feedback purpose as what you say".
He then went on to explain the three types of feedback that must be used in an organization – evaluation, coaching, and appreciation. Each serves an important purpose, each satisfies different needs, and each comes with its own set of challenges. While appreciation motivates employees – it gives employees a bounce in their step and the energy to redouble their efforts; coaching is aimed at trying to help an employee learn, grow, or change; and evaluation tells where the employee stands in comparison to others— it is an assessment, ranking, or rating.
Keeping consistent with the topic, he concluded his talk by asking for ‘feedback’ from the audience. The talk was well attended by invitees, students, and faculty of the Biz School. Dr. David Patient is a visiting faculty at MYRA for the last 3 years where he teaches Organizational Behavior to the business management students.
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