I encountered my most significant challenge when I was working as an Engineer Customer Management. I had been in the company for only a month and in this infinitesimal time period only, one of our prime customers had a component failure in one of the drives supplied to them by our distributor. The machine needed to be repaired at the earliest as it was causing production loss in the tune of millions for the customer as assembly lines had abruptly stopped.
We contacted our service team to resolve the issue, but the component required was not available in India and had to be imported from France. This route would have taken a lot of time and the customer was not ready to wait and face further losses. We scratched our brains for an alternative solution and checked our stock to see if we had a new drive. We asked our distributor to purchase that drive and replace the same. The faulty drive would be fixed once the component was available with our service team. The distributor agreed and the issue was resolved in a day.
The lessons learnt were how to coordinate with different kinds of teams like the service team, the distribution centre and the logistics team to resolve the issue at the earliest and how to find different solutions for the same problem if the one solution proposed was not feasible. This is the reason why I can connect with Aditya Birla Group. For the conglomerate it has not been all smooth sailing. They have faced tough competition in each of sectors they have invested in. They have continuously transformed themselves in the face of competition and successfully diversified in various domains. They have bettered themselves time and time again with innovation and efficiency.
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