How ABG contributed to my life?
“Travel makes one modest. You see what a tiny place you occupy in the world.” -Gustav Flaubert. Travelling inspires me to face challenges and keeps me motivated. I love to travel to different places in India. I had traveled to Sikkim, Orissa, West Bengal, Andamans, and the Nicobar Islands, Karnataka, Himachal Pradesh, and many more adventurous locations. It gave me an opportunity to discover the wide culture of our great nation. It was the start of winters of 2017, I, Ayush and Atul decided to go for a bike trip to Auli, which is one of the most famous hill stations in the Himalayas.
We had started planning with buying essentials like wind-cheater jackets, fur jackets, winter inner wares, etc. We had decided to visit Planet Fashion and bought everything we wanted during that adventure. As expected, we found everything from winter inner wares to fur jackets at a single place. We preferred to buy different apparels from different brands in planet fashion like fur jackets from Allen Solly, winter cap and sweaters from Van Heusen. It was a very nice experience and their amenities were up to the mark.
The journey of 11 hours started at 5:00 AM. We had started earlier to cover as maximum distance as possible during the day. We planned to take halts at Devprayag, Rudraprayag, Chamoli, and Auli. As soon as we progressed on our journey, we had experienced the development of roads, bridges by the government to counter challenges for the upcoming tourist season. They were using UltraTech cement for construction activities to provide rigid support for the infrastructure. We had tea at one of the tea stalls and discussed the challenges faced by them at this height in construction with building material. They told us that cement played a very pivotal role to make it stand even during monsoon. They only preferred the UltraTech cement for this construction. After proceeding for around 6 hours, we had unpacked food items in Chamoli and it was fresh as Freshwrapp helped us to keep it warm. After Chamoli, our connection with the rest of the world was dependent on Idea and Vodafone network.
We reached the destination after 14 hours of driving due to some diversions for road construction. We were very pleased with the chilling climate and natural beauty of the Himalayas. To make such adventures possible, Aditya Birla Group’s product visibility was everywhere. Also, it was evident that no matter what product they offered, a sense of reliability was always there.
How I overcame my biggest challenge and the learnings from that incident?
Corporate life is full of challenges. There were multiple scenarios when I faced professional, ethical and technical challenges during my tenure at Tata Consultancy Services. We had 24*7 call support with the customer for priority incidents in different time zones. During on-call support at off hours, I used to take calls for major incidents and worked on the issues. I am sharing one of those experiences.
It was around 5:00 AM and me received a call from the Major Incident Management team. They mentioned that one of the critical user applications had failed to respond and showed some error. They had already contacted the application and middleware teams but couldn’t find any solution. They had agreed to check the issue with my team. As soon as I received the call, I started working on that and completed the necessary checks required on the database to support the application. After analyzing the database, I was firm that there was no issue with the database. I informed the Major Incident Management (MIM) team regarding the same.
MIM team had merged the call with the user and other teams. As the user was facing thousands of dollars of loss every hour, he was anguished and wanted the solution as soon as possible. He discussed and came to a consensus to reboot the database. I knew that
rebooting the database could cause further problems and loss of time. I took a stand and opened the case with the database vendor. Meanwhile, I was coordinating with other teams for further cross-platform checks. Although I had realized that if I would not do what the user had asked for, I will face repercussions from senior management. But I kept myself even headed and took the proof from the vendor that the issue is not from the database side.
Due to my efforts, the user was convinced and asked other teams to give their inputs. Soon the issue was identified by the application team and worked upon it. I learned to remain calm, composed and innovative during pressurized situations. It was an amazing experience and was appreciated by my senior management team.
#IIMRaipur #ABGLPWooMe