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Process (Read the Case thoroughly and mark the important points)
Analyze (Scrutinize the problem or issue at hand and also identify the unstated/hidden problem)
Discuss (Coherently present your points)
Are you comfortable in Decision Making in a given situation
How aptly you analyze the situation with a logical approach
How much time do you take in arriving at a decision
How good are you in taking the rightful course of action
1. Case Analysis: Begin analyzing the situation by summarizing what we know about the situation and what assumptions we need to make to solve the problem.
2. Problem definition: If the situation has been analyzed properly, we can not only see the inherent problem but also determine the order of priority in which each problem must be dealt with.
3. Statement of Objective: It essentially boils down to what we hope to achieve out of a range of solutions and how do we implement them.
4. Contingency Plan: It is ‘Plan B, C, D,…’ – which means that the panel does not expect a one-size-fits-all kind of solution. The panel expects you to think about different parameters and come up with various suggestions.
Obvious: accident, refusal of job, only earning member, his attitude, and inability to do his current job
Hidden: the reputation of the company at stake, the course of action might influence other employees
Here, three levels of Counselling is required:
1. Ist level is with Hari
2. IInd level of counselling is required with the Union Leader (if any) to keep the collective interest and the reputation of the company in mind
3. IIIrd level of counselling is required with his family members as they constitute of the afflicted party
Note that the following options are out of scope and should be avoided:
1. Increase Hari’s salary so that he gives in and agrees to do the compensatory job
2. Status Quo – do not bother as long as the Company is making a profit
3. Replace Hari with someone else