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Bad Idea - Keep nudging him to take it up until he relents.
Good Idea - take suggestions on who can help you with the matter and how to go about it
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Situation 2: Your vendor is quite frustrated with you as a client, but he knows it’s not your fault and he is talking ill about the company.Bad Idea - Join him, or at least, agree with him. You know that the vendor is not at fault and it’s therapeutic to bitch about your boss and your company.
Good Idea - No matter what, you are a representative of your company. Politely change the topic to work-related matter. You can always be direct and tell him, that while you sympathise with him, you would rather not talk about it.
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Situation 3: You want the vendor to take up your business instead of your competitors. But he is reluctant to do so.Bad Idea - Offer him a side-cut so that you have one less problem to deal with
Good Idea - Ask him patiently and remind him of your track record of being a decent client to work with.
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Situation 4: The vendor is your friend from college or a childhood acquaintance.Bad Idea - Meet him casually, tell him inside secrets and how to negotiate better. A pal’s always a pal, right?
Good Idea - Be strictly professional. Stick to work-related matters. Keep personal and professional separate.
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Situation 5: There is some problem with the delivery, but it’s not entirely unusable.Bad Idea - Call the vendor out on his shit, and swear never to do business with him again. And of course, don’t pay him a penny.
Good Idea - Communicate your disappointment and offer him part payment to cover his expenses. Discuss if you can repair the damage.
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In the next part find out about how to be "emotionally" intelligent at the workplace, and why it matters.In the People Skills Primer, you'll get a crash course on how you can take charge of your internship or your new job. Here's the different aspects you'll get to know more about in the coming chapters.