When I asked him whether there are any instructions given to them about theft, he said that they do it only once when the staff joins. He even proudly said that they organize a small cultural activity for themselves on Aug 15th of every year. There are performances including singing and dancing.
Then I met my senior Anjula Singh from Food and Hostel committee and asked her experiences with the staff. She said in the 10 years that she lived in the hostel, she has never seen such sincere and dedicated staff. She said that the staff never let the language be a barrier when it comes to helping the students. She narrated an instance where they were extremely helpful in cleaning up the mess after an event, even when it wasn’t their duty to do so. The best part is that they did it with no complaints or requests for extra pay.
Then I spoke to the staff directly when they were having a tea break. I told them that my friends were extremely happy with the way they worked. Among the 30 people who were there, I could see smiles on most of their faces, it shows how proud they are of their work. Then I sheepishly asked them whether they get any instructions regarding the theft in rooms. One of them was quick to respond saying, “You are just like our kids. How can we steal from you? We want you to be comfortable while you are here and study well." I can see the kind of satisfaction she had in her eyes while she said these words. Maybe now I finally know why they have such high values and ethics. The key to happiness is the satisfaction and pride you take from the work you do.
All we need to do to appreciate their work is smile back at them and say thank you. Can we do that? Maybe that will alone give them immense pleasure, knowing that their work matters to us.
Bhavith Sunkara
1st Year MBA Student at IFMR GSB Krea University
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