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USPS has tied up with Amazon, in USA, to deliver packets to US households. To live up to Amazon’s expectation & delivery standard USPS has made the following transformational changes in its system:
1. It offers delivery on 7 days of the week.
2. Employees are delivering eggs / milk & other perishable products at the doorsteps even at 4 am – as per customer’s requirement
3. It is investing $ 200 million to buy 2,70,000 Internet connected hand held scanners, which will enable the team to track package in real time.
4. It has over 190,000 vehicles which it uses to delivers letters / parcels. Most of them are ‘old’ & not equipped to carry packets – they were originally designed to carry only letters. A ‘Cap Ex’ is being drawn up to phase them out.
Business lesson for us:
1. No matter how badly your business is hit, it can be revived – you have to search for solutions deep enough.
2. To revive business requires transformational changes to be brought about in the company – change in attitude of employees & a mindset to invest. Mere intention to transform will not bear fruits!
3. Never ever depend on 1 major client for business. This is risky. Have a portfolio of clients who contribute to your business.
