Experiences From The Land Of Rising Sun - IIM Nagpur

Japan has one of the most efficient railway networks of Shinkansen (Bullet Trains). During our visit to Tokyo metro station, we witnessed the “7-minute miracle” cleaning of a Shinkansen and chance to interact with executives from the international business of JR East who are also technology advisors to bullet train project between Ahmedabad and Mumbai in India.

We had the opportunity to interact with executives from companies like Seven Eleven Corporation, EcoCycle Corporation, MUFG and Rakuten who briefed us on the business practices followed by these companies.

In the last leg of the tour, we had the privilege of interacting with the Indian Ambassador to Japan His Excellency Mr Sujan R. Chinoy, who shared his views on Japanese culture, learning we should take away from the tour. The key takeaway from the entire tour is “customer first” attitude which is followed religiously by companies.