Humility and a sense of equality go a long way. Most of the employees on my floor were call takers and customer care agents. While one might be the biggest guns from the best universities, everyone is here to work and everyone has a family to fend for. Through my two months at Ocwen, I saw so many corporate events and employee engagement programs that actually helped make the environment so amicable – Directors and agents quizzing together. A great culture makes happy employees.
At the end of the term, my project and presentation was judged the best among in the Summer Internship program. And this was only possible because of all the help that came from everywhere possible- managers across teams, mentors of my co-interns, IIM alumni within the organization. With the kind of bonding I saw here, it didn’t take me two weeks to feel at home. I was going to miss the happy faces, the cordial greetings, the earnest offerings of help and even the Customer care agent who thought I was working for “IIN Bangalore from the television ads” instead of IIM Bangalore.
It was time for the farewell dinner, the rain gods were merciless and there were satirical talks of the airports flooding when a Director joked saying “Grishma can help us swim our ways through. She loves to swim”. He was the same person that interviewed me. He remembered me from the many students he interviewed. What better way to end this journey than with a personal acknowledgement from “a top man”.
True to their tag line, Ocwen cares!
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