Utkarsh Agarwal approaches problem-solving by identifying the root cause, proposing preliminary solutions, discussing them with stakeholders, and selecting the best solution. In an example from Amazon, he improved the electronic proof of delivery (E-POD) process by changing the standard operating procedure, maintaining productivity, and reducing errors.
Handling failure involves accepting it positively, understanding the reasons, and learning from mistakes. Utkarsh emphasizes the importance of acknowledging that plans may not always go as expected.
In an ethical dilemma at Amazon, Utkarsh noticed inorganic productivity boosts due to malpractices. He informed his manager, addressed the issue, and focused on long-term sustainability over short-term gains.
As a Warehouse Area Manager at Amazon, Utkarsh negotiated with HR managers to address unexpected increased consumer orders. He emphasized the importance of customer obsession, even if it meant incurring losses. The HR managers agreed, recognizing the need for increased manpower.
Utkarsh believes he deserves to be one of India's Most Promising Incoming MBA Students due to his all-round excellence in academics and extracurriculars, 20 months of work experience at Amazon, commitment to team growth, and serious consideration of diversity, equity, and inclusion.
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