Nitin Bellani's Reflections About His Life-Changing Internship At Bajaj Finserv - IFMR

By IFMR Graduate School Of Business, Krea University

I remember sitting on the top floor of the Bajaj Finserv’s building the same way I remember my first day of college: excited, anxious, but out of place as if I didn’t belong. Waiting in the lounge and gazing at the things around me. Being the 1^st day I reached office 30 minutes before the stipulated time.

From the very first day in the office, everyone welcomed me as a member of the team and genuinely expected me to make a contribution. I hit the ground running from the very first day, understanding the process & working of Bajaj Finserv loan & consumer durable lending business and the risk involved in the same.

The experience helped me better understand the incredible reach of just one division in one office and made me realize that the work interns do at Bajaj Finserv is not trivial – it is integral to the planning, policy, and innovation responsible for carrying out the mission of the department. I eventually got involved in several highly significant projects for Bajaj Finserv, including customer experience enhancements by studying the pain points of the customer pre & post boarding with the organisation. I got a chance to visit TCS office in Pune as the part of my project because various divisions were outsourced to TCS by Bajaj Finserv, there I got to know about various problems employees face. That helped me to provide more relevant and practical solutions to optimise the process and reduce the risk.

But the work—meaningful as it was—was only a small part of what made my experience so special. Everyone I met, from my teammates to Mr. Rajiv Jain himself, helped me grow, both as an employee and a person. My supervisors talked with me about my ambitions, hopes, and struggles regularly, not because they felt obligated, but because they truly cared. Their dedication to their jobs and their fellow employees is something I will never forget.

There are many reasons to consider interning at the Bajaj Finserv, but perhaps none is more worthwhile than being a part of something bigger than yourself. The important work done there—helping to enhance customer experience, learning new methodologies, and thus, building opportunity—changing lives. It has certainly changed mine.

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About the Author: Nitin Bellani