Challenges are those types of situations that we encounter in our lives which will alter our comfort zone of state. Every person in this world will encounter some sorts of challenging situation in their live.
My challenging situation happens mostly when I was working as Area sales manager in a hardware company and was always surrounded while dealing with customer problems.
In my first year of working in company I cannot able to resolve customer complaints properly and found it very difficult to close the sales. I always seeks the help of my senior managers to deal with them. But gradually I pushed my boundaries to take risks and face challenging situations myself and used to deal with them more efficiently.
Once I got a bulk order for hinges at CIAL (Cochin International Airport limited). Godrej interiors was our dealers and they placed an order of 1500 hinges. We supplied the materials but later only realized that it was an order for 1000 hinges. And the payment from CIAL was blocked because of this discrepancy and company will suffer a loss of 7.5 Lakh if the situation persists. As I was in charge of this project, I met the CIAL purchase manager and other authorities of CIAL and was able to communicate well about the matter. I gave them a picture about this and made them realize the situation. I promised them for the taken back of the rest of 500 hinges and repay the amount after liquidate it with my local dealers within a span of 30 days. This timely decision and taking financial risk secured the order and reissued the blocked payment. In this context I learned that if we are facing and solving challenging situations it will push our boundaries and it will gives us confident in tackling these kind of issues alone.
