Challenge Accepted! -Swapnil Basmatkar, MDI Gurgaon
Since my childhood, I had been hearing India was a developing country and that with development a number of things were to change. Brought-up in a middle class background, shopping was a huge thing especially on festive or celebratory occasions. Around 20 years back, the shopping was done differently- there were open markets where consumers would physically go to the market often walking long distances in the midst of commotion trying to find-out what they really looked for but often having to compromise on choice. While I loved the idea of shopping the experience often used to be unpleasant one. On day I decided to visit the newly opened Pantaloons store in my city- and that completely changed the shopping experience for me. I was thrilled to find myself shopping in fully air-conditioned shop with sparkling interiors (a huge thing in those days), skimming through assorted selections of multiple brands while being attended by courteous and professional customer executives. Instead of having to walk long distances in hot and humid weather and asking one shopkeeper after another, it was as-if a crème-de-la-crème selection of fashion was let-out on a tray for me to choose from! This was my first and an everlasting experience with Aditya Birla Group (ABG) - I instantly developed tremendous respect as well as a sense of pride for it was an Indian conglomerate.



