Guilt .. Guilt... Guilt Marketing
The encyclopedia of psychology defines guilt as an emotional state produced by thoughts, that we have not lived up to our ideal self and could have done otherwise. Extending on similar lines, consumer guilt has been defined as a negative feeling resulting from a consumer decision that is against one’s ideals. The psychological models of consumer decision making generally concentrate on cognitive processes like influence, motivation etc. These are derived by various emotions in the human brain like happiness, guilt, pride and others. “Open happiness” by Coca cola or “kuch meetha ho jaye” by Cadbury’s diary milk touch upon the happiness quotient.






