More recently, insurance companies have been automating claims processes, which has resulting in significantly reducing the time to process each claim, in some cases by half! Not only is this streamlining processes, saving person hours and reducing operating costs but it is also considerably improving customer experiences.
It’s not just automation, though. Companies like DHL have implemented intelligent transport systems that are reducing the time taken to pick up and deliver goods. DHL can now give customers a time slot that is more accurate than ever. DHL also saves money by reducing loading times at the warehouse using RFID and choosing optimum routes using GPS. It’s not an IT-enabled process anymore. Technology runs the process. As an icing on the cake, DHL is also able to utilize lesser fuel, thus contributing to climate protection.
These examples are going to repeat themselves more and more in the future. Where processes are reinvented using technology, creating a superb customer experience, while enabling higher sales and making process times shorter and shorter.
Have you identified how IoT, big data and analytics can help transform your processes? If not, it is time for a conversation.
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About the Author
Naveen Joshi has extensive experience in customizing open source products. Currently, he is working on IoT solutions with Big Data Analytics.