Continuing his talk, Rahul Gadi tells us of his experience in Zomato, and what his role of Head - Regional Growth comprises of. He talks of positive growth, what it is and how he ensures that his users are satisfied. He talks of the online ordering space and how people's ordering habits differ when ordering in a restaurant and ordering through an app. Later in the interview, we touch upon the current coronavirus pandemic, and how it is affecting all our lives.
This is part 2 of the full interview with Rahul Gadi. Watch part 1 here
This is a new series of talks that we are doing amidst the coronavirus pandemic. Despite the lockdowns and the curfews, we are making all the efforts to ensure that you keep getting insightful and relevant content. So sit back and make the most of your social distancing with this episode of ‘Konversations in Quarantine'!
Key Takeaways
1. Consumers behave very differently when ordering food in a restaurant and ordering food online.
2. Online food delivery services like Zomato studies the online behavior of these consumers to cater to their specific needs. For eg. resizing the portions for people who are ordering for just one.
3. Online food ordering might become a norm, to the point where future parents might encourage their kids to order meals online.
4. There already exist many customers who order all three meals online. In Zomato, these customers are referred to as ‘Zomans'.
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