Hospitality Industry's Inspiration From 'Total Football' Of The Dutch - Strategy With RS
Hospitality industry is facing monstrous competition – among themselves & from new entrants - Airbnb. This is making them even more anxious to differentiate themselves in the eye of their guest on determinant attributes - attribute which guests’ desire, competition is not giving & they give. One strategy involves changing the ‘rule of the game’ on a relevant dimension by drawing inspiration from outside their industry.







