It's true that you cannot satisfy every customer. But a single dissatisfied customer can be a costly affair for your brand.
Key Takeaways
1. A dissatisfied customer can influence and convince others to not buy your product.
2. Peer influence is a major factor in buying decisions of consumers.
3. Brand managers must attempt to satisfy all their customers.
4. A single dissatisfied customer can be a costly affair for the brands.
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If you have ever dreamed of building a brand or becoming a brand yourself, then this course is for you.
